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FAQ

Here are all the questions that we think you might ask, but if we haven't covered it then write us an email at hello@hellomoon.co.uk and we'd be happy to help.


What frame options do you offer?

We offer our personalised poster prints as unframed posters in A4 and A3 sizes or in a high-quality black or white deep frame with brushed effect.  We also offer an A3 frame with an A4 print which is mounted with a premium ivory white board.


What is Tru Glass Perspex?

This glazing option looks like glass but is actually perspex, the benefits of using this instead of glass is firstly to make the framing options child friendly and secondly to prevent broken frames in the post.

When will my order get to me?

We will take 48 hours to process, print, frame (if required), pack and post your order plus the time it takes using your chosen delivery method (see below).


What delivery options do you offer and how much do they cost?

We offer Free Delivery on all of our products in the UK via Royal Mail 2nd Class Signed for.

Please click here to view all of our delivery options available.


How will my order be packed?

Your prints will be lovingly packed up and shipped out to you via your chosen service.  If you’ve chosen an unframed print it will be rolled and posted using a postal tube.


If you order a framed print we’ll lovingly wrap it up with bubble wrap and a nice cardboard sleeve to ensure it gets to you in perfect condition.



Why does the preview on some designs look grainy?

This is because the designs are all hand illustrated so sometimes have a grainy effect because they are optimised on the site for fast loading. We can assure you that all designs are finally printed at high resolution and look great.